Grievance Redressal

Last updated: September 2026

If something has gone wrong, we want to hear about it directly and fix it. This page sets out how to reach us, what happens after you write in, and how to escalate if you are not satisfied with our response.

Step 1 — Raise it with us

Call or email us with your name, registered mobile number, folio or application number where available, and a description of the issue. Please attach any relevant acknowledgement or statement. We acknowledge complaints within 3 working days of receipt and aim to resolve them within 15 working days. Where a matter needs input from an asset management company, registrar or insurer, we will tell you and keep you updated on the progress.

Step 2 — Escalate to the AMC or insurer

If your complaint concerns a transaction, statement or service of a particular scheme, it can also be raised directly with the investor relations officer of the concerned asset management company, or with the registrar (CAMS, KFin Technologies or MF Central). For insurance matters, the grievance cell of the concerned insurer should be approached, and thereafter the Insurance Ombudsman through IRDAI's Bima Bharosa portal.

Step 3 — Escalate to AMFI

Complaints about the conduct of a mutual fund distributor may be taken up with the Association of Mutual Funds in India through its website, amfiindia.com, quoting our ARN.

Step 4 — SEBI SCORES

If you remain dissatisfied, you may lodge a complaint on the SEBI SCORES portal at scores.sebi.gov.in, or through SEBI's toll-free helpline. SCORES allows you to register a complaint online and track its status. You may also access the SEBI Online Dispute Resolution portal (smartodr.in) for resolution of eligible disputes.

What helps us resolve it faster

• Your folio number, application number or transaction reference.
• The date of the transaction or interaction in question.
• Copies of any acknowledgement, statement or email received.
• A clear statement of the outcome you are seeking.

What we cannot resolve

Market performance is not a grievance we can remedy. The value of mutual fund investments moves with markets and no distributor, adviser or fund house can guarantee returns. Complaints relating to service, conduct, transaction processing, delay or miscommunication are, however, always welcome and will be addressed.